Return Policy
At Brooks, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your shirt, we offer a straightforward return and exchange policy.
Return Eligibility:
- Returns and exchanges are accepted within 30 days of the delivery date.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Personalized or custom-made items are not eligible for return unless defective.
How to Return:
- Contact our customer service team at [email protected] or call +1 (215) 345-8723 to initiate a return.
- Provide your order number and reason for the return.
- We will guide you through the return shipping process. Please retain your shipping receipt.
Refunds:
- Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
Exchanges:
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
Damaged or Defective Items:
- If you receive a damaged or defective shirt, please contact us immediately with photos of the issue. We will arrange a replacement or full refund at no additional cost.
Contact Us:
For any questions regarding returns or exchanges, please reach out:
Email: [email protected]
Phone: +1 (215) 345-8723